Frequently Asked Questions
Everything you need to know about shopping at JJ Malibu
How long will it take for my order to arrive?
Domestic orders typically ship within 1-2 business days and arrive within 3-7 business days. International shipping times vary by location, usually taking between 7-21 business days.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. Please note that for hygiene reasons, underwear and swimwear cannot be returned if the protective seal is broken or removed.
How do I know which size to choose?
JJ Malibu apparel is designed for a body-hugging fit. We recommend checking our detailed Size Guide located on each product page to find your perfect match based on your measurements.
Do you ship worldwide?
Yes, we ship to most countries globally. Shipping costs and delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my JJ Malibu garments?
To maintain the vibrant prints and fabric elasticity, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using bleach or ironing directly on the graphics.